Data Handling & Privacy

What we collect

Account information (name, email) and subscription identifiers needed to provision and manage your instance. When you subscribe via AWS Marketplace, we receive an AWS-provided customer identifier to link your subscription.

Your instance data

Each subscription provisions a dedicated, single-tenant instance. Data and models you create inside your instance reside on that instance. We access your instance only as needed to operate the service: specifically for automated health monitoring, security patching, and backups, and to provide support you request. We do not use the data or models inside your instance for any other purpose, and we do not sell or share it.

Backups

To protect against data loss, we take automated backups of instance data. Backups are retained on a rolling basis and are used solely to restore or maintain your environment.

Storage & retention

Account records are retained for the life of your subscription and for a limited period afterward as required for legal, tax, and operational purposes. When a subscription ends, the associated instance is deprovisioned and its backups are removed on a rolling basis.

Sharing

We do not sell your data. We share information only with the infrastructure providers required to deliver the service (for example, AWS for hosting and billing, and our email provider for transactional messages).

Security

Instances are provisioned in isolated cloud environments with credentials unique to each customer. We apply security patches and monitor instance health to keep your environment secure and available. Access details are delivered to the account email on record.

Contact

Questions about data handling: hostmaster@yourcloudgroup.com.

This disclosure summarizes our data-handling practices for AWS Marketplace subscriptions.

Last updated: March 2026

1. Acceptance of Terms

By accessing or using YourCloudGroup services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Services.

2. Description of Services

YourCloudGroup provides fully private, dedicated cloud server infrastructure. Each client receives a complete custom private virtual machine (VM) hosted on Amazon Web Services (AWS). We offer various subscription plans (daily, weekly, monthly) that provide access to your dedicated server instance.

3. Privacy and Server Access

Your server is entirely private. Key privacy features include:

Each client receives a dedicated, isolated VM that no one else can access
YourCloudGroup staff have no access to your server or its contents
All provisioning, maintenance, and support operations are executed by fully automated processes with no human intervention
Your data, files, and transactions remain completely private
Only you have credentials to access your server

4. Account Registration

To use our Services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Subscription and Billing

Subscriptions are billed according to the plan selected (daily, weekly, or monthly).
All payment processing is handled securely by Stripe. YourCloudGroup does not store, process, or have access to your credit card information.
All fees are non-refundable except as specified in our refund policy.
Prorated refunds are available any time during an active subscription period; refunding cancels the subscription and terminates the associated server (after a final backup).
Subscriptions automatically renew unless cancelled before the renewal date.
You may cancel your subscription at any time through your account dashboard.

6. Automated Operations

All server operations are fully automated with no human intervention:

Server provisioning is automatic upon subscription purchase
Backups are performed automatically by our systems
Server suspension and recovery are handled by automated processes
No YourCloudGroup employee accesses your server for any reason

7. Acceptable Use

You agree not to use the Services to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Distribute malware, viruses, or harmful code
Engage in unauthorized access to systems or networks
Send spam or unsolicited communications
Host illegal content or conduct illegal activities

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Services. Automated maintenance and updates may temporarily affect availability.

9. Data and Backups

You are responsible for maintaining backups of your data. Our automated systems perform backups but cannot guarantee data recovery in all circumstances. Upon subscription expiration, your server will be automatically suspended and data will be retained for a limited period.

10. Termination

We may suspend or terminate your account if you violate these Terms. Upon termination, your access to the Services will cease, and your data may be deleted after a retention period. All termination processes are automated.

11. Limitation of Liability

To the maximum extent permitted by law, YourCloudGroup shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

12. Changes to Terms

We may modify these Terms at any time. Continued use of the Services after changes constitutes acceptance of the modified Terms.

13. Contact

For questions about these Terms, please contact us at hostmaster@yourcloudgroup.com.

Last updated: March 2026

🔒 Your Privacy is Our Priority
Your server is completely private. All operations are automated with no human access. We do not store your payment information.

1. Your Private Server

Your server is entirely private and isolated.

Each client receives a dedicated virtual machine (VM) on AWS that is completely isolated
No YourCloudGroup employee or system has access to your server contents
All data, files, and transactions on your server are private to you alone
Only you possess the credentials to access your server
Your server data is never viewed, analyzed, or accessed by YourCloudGroup

2. Fully Automated Operations

All provisioning and support is executed by built-in automatic processes with no human intervention:

Server creation, configuration, and deployment are fully automated
Backups and recovery are performed by automated systems
Subscription management and billing are handled automatically
No human ever accesses your server for support or maintenance

3. Information We Collect

We collect minimal information necessary to provide the service:

Account Information: Email address and password (for authentication only)
Billing Information: Handled entirely by Stripe - YourCloudGroup does not store, process, or have access to your credit card or payment details
Server Metadata: Basic server status information (running/stopped) for dashboard display

4. What We Do NOT Collect or Access

We do not access or view any data on your server
We do not store credit card numbers or payment details
We do not monitor your server activity or contents
We do not analyze your files, transactions, or usage patterns on your server

5. Payment Processing

All payments are processed securely by Stripe:

Credit card information is entered directly on Stripe's secure platform
YourCloudGroup never receives, stores, or has access to your card details
We only receive confirmation of successful payment from Stripe
Please review Stripe's Privacy Policy for their data practices

6. Infrastructure

Your servers are built and hosted on Amazon Web Services (AWS):

Each server is a dedicated EC2 virtual machine
Servers are isolated in private network segments
AWS provides enterprise-grade security and compliance
Please review AWS Privacy Policy for their data practices

7. Data Security

All communications are encrypted with TLS/SSL
Your server is protected by AWS security infrastructure
Automated backups are encrypted and stored securely
Only you have access credentials to your server

8. Data Retention

Your server data remains private and under your control while subscribed
Upon subscription expiration, your server is automatically suspended and backed up
Backups are retained for 30 days to allow recovery
After 30 days, data may be permanently deleted by automated processes

9. Your Rights

You have full control over your data:

Access and download your data directly from your server at any time
Delete your data by managing files on your server
Cancel your subscription and request account deletion

To exercise account-related rights, contact us at hostmaster@yourcloudgroup.com.

10. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect information from children.

11. Contact Us

For privacy-related questions, contact us at hostmaster@yourcloudgroup.com.

📧

Need help?

Email us and we'll get back to you.

hostmaster@yourcloudgroup.com

Frequently Asked Questions

Go to your Dashboard, click on your subscription, and select "Cancel Subscription". You can choose to cancel immediately or at the end of your billing period.

Prorated refunds are available any time your subscription period is still active. Click Cancel + Refund on the relevant payment in the Billing page, or click Cancel Subscription on the server in your Dashboard and choose Cancel + Refund (immediate). You'll receive a refund for the days remaining in your current period, and the associated server will be terminated (after a final backup). To stop a recurring subscription from auto-renewing without an immediate refund, use Stop Auto-Renewal instead.

Your server will be suspended and backed up. You can recover your server by purchasing a new subscription. Data is retained for 30 days after expiration.

Your server is accessible via the hostname shown in your Dashboard (e.g., yourserver.yourcloudgroup.com). Use your client credentials to log in.

Go to the Billing page to view and manage your payment methods. You can add a new card or update your existing payment information through Stripe's secure portal.

Still need help?

Email: hostmaster@yourcloudgroup.com

We typically respond within 24 hours.